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    Andrea Alston Roberts
    I'm not getting email alerts when items are posted. How...
    question posted April 22, 2009 by Andrea Alston Roberts, last edited February 10, 2012 
    817 Views, 4 Comments
    question:
    I'm not getting email alerts when items are posted. How do I fix this?
    details:

    I have checked the boxed to get email alerts when there are posts to my hive.  However, I am not receiving the alerts.  Further, the mail icon does not look like the one on the 'how to get email alerts' video. So, I don't know if this has anything to do with it.  Please help.

    Comment

     

    • Jane Saly

      Andrea; You will not get an alert when you post or comment - only when someone else does so. When you create a hive, you are automatically subscribed but you can turn that off. Yyou may have inadvertently done that. Would you like me to post to your hive so you can see if it works? Another way to check is to have someone else make a post. At the bottom of the page (before they finish), they will see a list of subscribers who will receive the email alert. If you wish me to make a post, please add me to your hive.

    • Andrea Alston Roberts

      Hi Jane,

      I am not getting alerts when the members of my hive post.  Also, I notice that I have the box checked 'email me when others comment of this post' and I did not get an email notification when you posted your response.

    • Andrea Alston Roberts

      Jane,

      Silly me.  My old email address was in my profile.  I just updated it with my new school information.  Hopefully this should work now. 

      Andrea

    • Jane Saly

      Oh, I didn't even think about that. Glad you figured it out. Jane